Support Tickets

Manage customer support requests

#TK-2847
Payment not received after deposit
I made a $50 deposit via Bitcoin but my balance...
john_doe 5 min ago
#TK-2846
Can't download loader - 403 error
When I try to download the loader I get a 403...
alice_smith 20 min ago
#TK-2845
Feature request: Add radar hack
Would be great if you could add a radar...
bob_wilson 1 hour ago
#TK-2844
Account hacked - need help
Someone changed my email and password...
emma_jones 2 hours ago
Payment not received after deposit
#TK-2847 • Opened 5 min ago by john_doe • Category: Payment
john_doe 5 minutes ago
I made a $50 deposit via Bitcoin about 30 minutes ago but my balance still shows $0. The transaction has been confirmed on the blockchain.

Transaction ID: bc1qxy2kgdygjrsqtzq2n0yrf2493p83kkfjhx0wlh

Please help me resolve this issue as soon as possible.
AdminSTAFF 2 minutes ago
Hello john_doe,

Thank you for contacting us. I can see your transaction and it appears the payment was sent to an old wallet address. Let me manually credit your account now.

Please allow 5-10 minutes for the balance to reflect. If you don't see it after that, please reply to this ticket.